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Loyalty business model
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641	Maximizing Customer Retention: A Blueprint for Successful Contact Centers Sponsored by Maximizing Customer Retention: A Blueprint for Successful Contact Centers Add to Reading List Source URL: az26122.vo.msecnd.net Language: English - Date: 2011-05-24 17:43:13 Customer experience management Electronic commerce Business intelligence Customer retention Customer attrition Customer lifetime value Customer experience Loyalty business model Customer relationship management Marketing Business Consumer behaviour
642	Retail Optimizer Outdated POS Systems – Barrier to G ood Customer S ervice An Aberdeen global survey of 175 retail companies in January 2008 has found that at least 60 percent of retailers Add to Reading List Source URL: www.retailtechnologyexperts.com Language: English - Date: 2009-05-04 18:42:32 Supply chain management Retailing Payment systems Business software Point of sale Shrinkage Inventory Loyalty business model Online shopping Business Technology Electronic commerce
643	CLAUDIA IMHOFF INTELLIGENT SOLUTIONS The CRM Maturity Scale any companies realize the need for customer relationship manageM ment (CRM) but simply don’t know Add to Reading List Source URL: www.intelsols.com Language: English - Date: 2004-08-24 11:21:51 Electronic commerce Consumer behaviour Customer relationship management Customer satisfaction Loyalty business model Touchpoint ECRM Customer experience Marketing Business Customer experience management
644	Fact Sheets for Retailers Add to Reading List Source URL: www.redhotcurry.com Language: English - Date: 2008-10-09 06:50:51 Electronic commerce Consumer behaviour Customer service Online shopping Retail Loyalty business model Customer satisfaction Mystery shopping ECRM Marketing Business Customer experience management
645	Financial Analytics:Delivering “Metrics That Matter” Add to Reading List Source URL: www.intelsols.com Language: English - Date: 2004-08-24 11:32:58 Market research Business intelligence Electronic commerce Performance metric Customer relationship management Data mining Loyalty business model Customer satisfaction Marketing research Business Marketing Customer experience management
646	ACT! LINK SAGE MAS 90 AND 200 ACT! LINK Add to Reading List Source URL: www.incortech.com Language: English - Date: 2008-07-30 00:55:40 British brands Customer experience management ACT! MAS 90 Sage Group Customer relationship management Sales Enterprise resource planning Loyalty business model Business Electronic commerce Accounting software
647	Building Customer Loyalty Add to Reading List Source URL: www.impactcommunicationsinc.com Language: English - Date: 2009-08-25 10:29:02 Customer experience management Customer retention Customer service Customer satisfaction Loyalty business model Electronic commerce ECRM Service-profit chain Marketing Business Consumer behaviour
648	Interesting Factoids and Statistics for People Doing Business on the Phone Add to Reading List Source URL: www.impactcommunicationsinc.com Language: English - Date: 2009-08-25 10:29:00 Customer experience management Telephony Customer retention Customer satisfaction Call centre Loyalty business model Customer experience Customer relationship management Business Consumer behaviour Marketing
649	How to Lower Customer Stress and Achieve Customer Loyalty Add to Reading List Source URL: www.impactcommunicationsinc.com Language: English - Date: 2009-08-25 10:28:53 Sales Selling Loyalty business model Customer experience ECRM Marketing Business Customer experience management
650	Two Essential Lenses on the Customer Experience: VOC Surveys & Mystery Shops Add to Reading List Source URL: www.bestmark.com Language: English - Date: 2009-09-04 11:16:26 Customer experience management Management Product management Customer satisfaction Customer experience Mystery shopping Net Promoter Voice of the customer Loyalty business model Marketing Business Consumer behaviour